HEY YOGA

Frequently Asked Questions

• Does the resort have props? Yes! We will provide mats, blocks, straps, and blankets.

• Wi-Fi access? Yes, open network available.

• Food allergy accommodations? Can accommodate most dietary needs.

• Air conditioning? AC runs from 9 PM to 9 AM. Full-day AC available for an additional $25/day.

• Gratuities? A minimum gratuity of $25/day is included. Additional tips for massage, front desk, etc. are optional but appreciated. We recommend bringing small bills (USD is fine) for bell boys, drivers, guides, or therapists or anyone that made your stay special.

• When is check-in? CHECK IN IS 3:00 PM: If you arrive earlier and your room is ready, we will immediately bring you to your room. If it is not prepared, we will give you a place to change and store your things.

• When is check-out? Check-out is at noon. If your departure time is later in the day, we ask you to have your things packed up by 12:00PM. You are welcome to enjoy the beach and restaurant. There are bathrooms and showers for your use.

• How do meals work? In the morning, brewed coffee and tea are served at no cost. Every meal is served with a delicious chilled tea infusion or flavored water of the day. All meals are included, except for one offsite dinner.

• Does the resort have filtered water for drinking always ? Yes, we have a filtered water station located in the restaurant for your convenience. Upon arrival, we provide one large bottle of water in your room (please note this specific bottle is not refillable).

  We kindly encourage you to bring your own reusable water bottles to refill at our station throughout your stay. This helps us in our efforts to remain eco-friendly and reduce plastic waste. We look forward to seeing you!"

• What kind of medicine should I bring in case I get sick? 

  We recommend bringing basic over-the-counter medications for stomach upsets (like Pepto-Bismol or Imodium) and fever or pain relief (such as Advil or Tylenol). Allergy medicine etc.

  Also, don't forget to pack a good bug repellent and sunscreen for your outings

• Is the food they offer going to be enough, or should I bring snacks /protein bars or powder to have as a backup?

  The feedback has been that the food is plenty, but also doesn't hurt to bring snacks or protein bars! :)

• If sharing a room, how do they split the bill when something is charged to our room.

  To keep everything organized, every time you order food or drinks, our staff will ask for both your room number and your name. This allows us to track individual expenses accurately and split the bill accordingly for your group.

  At the end of your stay, we can provide a detailed breakdown so you can see exactly who charged what to the room. This makes the payment process much smoother for everyone

• How much money should we bring for tips?

  Regarding tips, we generally suggest budgeting between $15 $20 or $25 USD per person, per day, to be shared among the entire staff (housekeeping, restaurant, Front). That being said you may not need it each day - but to be safe! :) 

  As for the local custom in Mexico, a 10% to 15% tip is standard for good service. While we accept USD, Mexican Pesos (MXN) Of course, tipping is entirely at your discretion based on the service you receive.
  
  If you choose to convert it is often recommended to find a local place in Mexico (for best conversion rate), however for convenience some may choose to either use USD, CC or choose to convert at their local bank.

• Do you typically call your credit cards to tell them you’re traveling? Often will when leaving the country unless forget to ;)

• Do I need to bring a charging converter ? (Do they have the same plugs as the U.S.?)

  No need to worry about a converter! Mexico uses the same power plugs and voltage as the United States (Type A and Type B). Your chargers and electronic devices will work perfectly in our outlets without any extra adapters